"Omada’s solution is helping Vattenfall to meet crucial compliance regulations specific to the energy industry in Germany, as well as improving performance internally by optimizing our Identity Management processes. In a very short timeframe Omada was able to demonstrate our requested functionality. Combined with the high level of service provided by Avanade, the result is that we after just five months of implementation went live with a comprehensive solution that effectively fulfills our Identity Management needs.”
Hans Rösch, Chief Information Officer, Vattenfall Europe
Omada Password Manager
Fast and efficient password reset process
for all employees
As organizations adopt increasingly tougher security standards, users are required to remember longer and more complex passwords. Users risk forgetting their passwords, and they need to call help desk for password resets across multiple environments. The password reset process increases complexity, and produces higher costs and bigger workloads to the help desk function.
Recent analyst studies show that:
- The average total cost of each password reset call to the help desk is $30-$100
- 30% of all calls to the helpdesk are related to forgotten passwords or locked accounts
- 90% of these calls can be eliminated by implementing a self-service password reset solution
like Omada Password Manager
Omada Password Manager is a user-friendly solution for password resets, saving time and money while enforcing security standards. Users who forget their passwords or have locked-out accounts can deal with the problem instantly via self-service at any time of the day. This increases employee productivity and minimizes the need for support from the IT helpdesk.
Business Challenges - password reset processes
The password reset processes impose challenges to all levels of the organization impacting security, employee productivity, and costs. Some of the challenges organizations encounter are:
Executives:
- Unsecure password management processes lead to failure in complying with regulatory legislation
- Complex password reset processes increase operational costs
- Lost passwords or locked accounts lead to loss of employees' productivity
IT Managers:
- High help desk workload increases costs
- Unsecure process of user authentication and password distribution
- Lack of event log in the password reset process for auditing
Employees:
- Uncertain response time due to limited help desk availability
- Restrictive help desk opening hours
- Lack of password synchronization between diverse systems and applications
Omada Password Manager - Business Benefits
Simplifying the password management process delivers a number of benefits including increased security, higher productivity, and reduced administration costs:
Executives:
- Enhanced security and compliance with regulatory legislation
- Reduced operational costs with return on investsments (ROI) within 2-3 months
- Productive work environment for employees
IT Managers:
- Significant reduction of help desk workload and costs
- Increased employee satisfaction while enforcing security standards
- Advanced logging and reporting for compliance auditing
Employees:
- Easy, fast, and efficient password reset process
- No limitations in service hours - the self-service portal is always available
- Single point for password resets across multiple systems
Omada Password Manager - Features
Security and Compliance
Omada Password Manager facilitates implementation of stricter password policies and eliminates the costs of help desk calls. Passwords are never exposed over the telephone, eliminating uncertain processes of password distribution. The Omada Password Manager supports passwords that correspond to the standards for length, composition, password history, and recent use. The passwordscan be managed per group or per organizational unit.
Self-Service Interface for Password Reset
The self-service interface of Omada Password Manager places the password reset solution directly into the hands of the user and eliminates the long, time-consuming request processes involving the help desk. Employees can reset passwords immediately from anywhere, at any time, using a simple and secure process. Omada Password Manager provides a secure single point of entry to all applications and supports anonymous access for users who have forgotten or lost passwords.
Password Synchronization Across Multiple Systems
Together with Omada Identity Manager (OIM) and Microsoft Forefront Identity Manager, password Synchronization allows passwords to be synchronized across heterogeneous platforms and applications leaving the user with only one password to remember. The password reset process is reduced to one step for all systems, saving more time and money.
Seamless Identity and Access Management Integration
Omada Password Manager can either be implemented as a stand-alone solution, or as an integrated part of the Omada Identity Manager (OIM). Together with Omada Identity Manager, the Omada Password Manager provides a complete, role-based solution for provisioning user access to systems and applications across multiple platforms. Employees and IT administration benefit from highly efficient processes, and the enterprise benefits from compliance with regulatory legislation and security standards.
